Posts Filed Under: Andy Byford

19 Comments

Duly Quoted: Andy Byford on the Future of the TTC

TTC CEO lays out a series of objectives for the coming years, largely focused on customer service and shifting to a rider-centric management model.

By Hamutal Dotan May. 13th, 2:15 pm

12 Comments

TTC Bosses Face Their Public

TTC CEO Andy Byford and chief customer service officer, Chris Upfold, answered questions from passengers at a TTCriders town hall.

By Sarah-Joyce Battersby Mar. 21st, 9:30 am

6 Comments

The Rob Ford Radio Recap: Every Doug Has His Day

Every Sunday, Mayor Rob Ford and his brother, Doug, host The City, a two-hour talk show on Newstalk 1010. We listen so you don't have to.

By David Hains Mar. 18th, 4:45 pm

2 Comments

No Subway Service Between St. George and Union Stations on Sunday

This will be the second of four expected weekend subway closures in March.

By Steve Kupferman Mar. 8th, 11:30 am

Urban Planner: January 22, 2013

In today's Urban Planner: a public transit symposium, Christina Petrowska Quilico and Constantine Caravassilis launch their album, Visions: Rhapsodies & Fantasias, and Elvis Monday at The Drake... on a Tuesday.

By Jessica Buck Jan. 22nd, 7:00 am

1 Comment

2012 Hero: Andy Byford

Nominated for: bringing customer-focused change to the TTC.

By Casey Irvin • Illustration by Jeremy KaiDec. 9th, 11:29 pm

25 Comments

Toronto Police on Don Bosco Bus: “At no time was the mayor involved in any of the decision-making.”

Police and TTC address concerns about a bus pulled from regular service to pick up the mayor's football team.

By Hamutal Dotan Nov. 6th, 3:25 pm

44 Comments

TTC Releases Official Statement on the Bus Ordered for Mayor’s Football Team

Commission maintains that operational staff did not know it was the mayor asking for a bus to be sent to pick up the Don Bosco Eagles.

By Hamutal Dotan Nov. 4th, 5:02 pm

6 Comments

TTC Endorses Fare Hike, Decides to Outsource Cleaning Services

Opening salvo in the 2013 budget debate: if the City isn't willing to spend more money, riders will have to.

By Hamutal Dotan Sep. 28th, 7:00 am

TTC Worker’s Funeral Service Will Be On Wednesday

Peter Pavlovski, the TTC worker who died on the job last week, will be memorialized tomorrow.

By Steve Kupferman Sep. 18th, 9:15 am

7 Comments

TTC Chief “Won’t Back” Lazy Employees

"I cannot and will not defend such incidents," writes TTC CEO Andy Byford.

By Steve Kupferman Apr. 27th, 11:00 am

13 Comments

Sparkly New Toilets for the TTC

Customer service hits the crapper. And that's a good thing.

By Kelli Korducki Mar. 14th, 3:00 pm

20 Comments

Hello From New TTC Chief Andy Byford

TTC forgoes a long search, concluding that the best person for the job is already here.

By Hamutal Dotan Mar. 13th, 11:00 am

1 Comment

Tickets to Kindness

Amidst a tumultuous week, a new initiative sets out to reward little acts of social good on the TTC.

By Kelli Korducki • Photos by Corbin SmithFeb. 24th, 3:30 pm

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