Posts Filed Under: “fiona crean”

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Newsstand: May 4, 2012

How're you feeling about the fact that it's Friday? Pretty good? Excited? Numb? All feelings are legit. And here's some news: a suspicious phone call was made from Daniel Dale's cell phone after he dropped it and fled; Daniel Dale is, he says, not a wuss; Mayor Rob Ford's family doesn't want him to resign; Toronto ombudsman calls for a better city services response in an emergency; and Toronto elephants must wait a few months to soak up the California sun.

By Jodie Shupac May. 4th, 8:00 am

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Duly Quoted: Fiona Crean, City of Toronto Ombudsman

"A denial [of appeal] letter was sent to Mr. K stating that the Committee had met even though it had not. The letter did not disclose that one member of the Appeal Committee had never voted on the appeal... [T]his has happened in 182 other appeals."

By Torontoist Nov. 24th, 1:30 pm

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But What Is Customer Service, Anyway?

By Hamutal Dotan Feb. 3rd, 3:00 pm