Extra, Extra: Customer Service Failure, “Self-Serving” Developers, and Stabbing Victim Identified
Every weekday’s end, we collect just about everything you ought to care about or ought not to miss.
- In completely inside baseball news, Torontoist Creative Director Corbin Smith spent eight hours on the phone with TigerDirect customer service yesterday, and tweeted the experience. While one customer service agent told him 30 minutes into the call that they would deal with his issue momentarily, Smith had time to go to the washroom four times, have several Torontoist meetings, bike home, and make a pizza while he was waiting for help. The help did not come—TigerDirect hasn’t tweeted in 12 days either—and Smith is still waiting for customer service justice.
- Brad Duguid, a Scarborough MPP and provincial cabinet minister, calls developers’s opposition to increased development charges to fund the three-stop Scarborough subway extension “self-serving.” The Building Industry and Land Development Association has appealed to the Ontario Municipal Board to overturn $165 million in additional development charges to fund the trasit plan. The organization questions the underlying ridership numbers used to justify the additional fee. Duguid, a vocal proponent of the subway plan, wore his best disappointed dad look and said, “I think it’s an unfortunate position on their part.”
- The stabbing victim of an unprovoked attack in the PATH system has been identified. Newlywed Kim Junor died at the age of 28 on Wednesday. She was attacked outside of a Shoppers Drug Mart last week. Police have charged 40-year-old Rohini Bisesar with second-degree murder.
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