Duly Quoted: Fiona Crean, City of Toronto Ombudsman
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Duly Quoted: Fiona Crean, City of Toronto Ombudsman

“A denial [of appeal] letter was sent to Mr. K stating that the Committee had met even though it had not. The letter did not disclose that one member of the Appeal Committee had never voted on the appeal… [T]his has happened in 182 other appeals.”

—Toronto’s Ombudsman Fiona Crean, summarizing her findings into an investigation of one “Mr. K.” Mr K., a Toronto resident and parent, had children in Toronto-run subsidized daycare spaces, and filed three separate appeals of the loss of the spaces to the City due to some questions about missing documentation. Crean found “serious errors and systematic problems” in the City’s handling of such cases, including sending out letters to residents she politely called “misleading.” The full report [PDF] and a summary of it [PDF] were released earlier today. No comment as of yet from Mayor Ford, who prides himself on attention to customer taxpayer citizen service, though City Manager Joe Pennachetti has said he’ll be implementing Crean’s recommendations to try and prevent such problems in future.