Earlier today, Torontoist got sent a series of photos that appear to show a mouse inside Second Cup‘s 307 Queen Street West location. The three shots (one above, and two after the fold) were taken by Kate Bowen this past Sunday at 2 a.m., while she was waiting for the Queen streetcar.
According to Dinesafe, the store passed its last health inspection, on June 11 this year. Toronto Public Health, where we forwarded the photos after receiving them, is now in the process of investigating the complaint. (They tend to be prompt about these things: when a photo of rats inside the Dumpling House on Spadina was published on BlogTO on February 15, that restaurant was inspected, closed, and fined $6250 by the end of that day.)
After we phoned Second Cup this afternoon and forwarded the photos to them, Second Cup’s Director of Operations in Eastern Canada, Jane Stollar, e-mailed to tell Torontoist that Second Cup has “taken immediate action to investigate the matter,” including confirming that the franchised store “has a pest-control program in place” which was last inspected and serviced on July 8, and that the store “stores all food items in accordance with our food handling standards and [that] there is no access of our food products or coffee to rodents or pests.” Second Cup is taking additional steps to squash the problem, too, requesting that the building’s landlord “determine if all other tenants of the building have an active pest-control prevention program in place,” and hiring a contractor “to identify any potential access points to retail neighbors above and beside the building to prevent any possible issues as a result of their business practices.” Stollar concludes that “Second Cup takes this situation very seriously. Together with our Franchise Partner we feel confident that our current preventative program plus the additional immediate actions will alleviate any further issues. ” Well, we’d certainly hope so.
All photos by Kate Bowen.