TTC Chair Adam Giambrone has responded to Toronto bloggers’ (that’s us, BlogTO, Reading Toronto, and Spacing) open letter to the TTC about fixing their website. And the news is allll good.
Our third and final main suggestion — a crucial one that the entirety of the project pretty much hinged on — was that “the user input our challenge generated and the media firestorm that followed it suggest the RFP [Request For Proposal] be reissued to reflect the now better understood needs of TTC users.” And that’s exactly what the TTC has agreed to do.
Here’s Giambrone’s letter to all of us (emphasis ours):
Thanks again for your help in soliciting and compiling the submissions on the blogs concerning the TTC website redesign.
I presented the results to the TTC e-systems committee last week. To the credit of TTC staff, many of the suggestions had already been anticipated in the original RFP. However, some were not, and thanks in part to the consultation, it became clear during the discussion that the project should be reconsidered. The bloggers’ suggestions were very helpful in this determination.
The committee recommended withdrawing, re-writing and re-issuing the RFP to reflect what I think is a more ambitious and exciting project. This decision might add a little extra time–maybe a few months–but we think it will result in a better website, so it’s worth doing.
I’ll keep you posted on developments. In the meantime, of course, I am still very happy to receive comments and suggestions.
Thanks again for all your help,
Chair, Toronto Transit Commission (TTC)
Way to go, Torontoist readers! Those of you interested in continuing to help out on a more active level may want to check out Toronto Transit Camp, a “solution playground” modeled after BarCamp that is taking place this weekend at the Gladstone.
We’re very excited that the TTC is continuing to take this very seriously, and has acted so quickly on our most important request. As always, we’ll keep you all updated as the project continues to move forward.