Results tagged “telecommunications”

Effective Monday, October 26, it will be illegal to operate any handheld device while operating a vehicle in Ontario. Following years of studies demonstrating that holding a phone to your ear while driving shows a similar level of impairment as driving drunk [PDF], the province has banned any handheld electronic device that takes a driver's attention away from the road: no dialling, no talking, and—we can't believe we have to say this—no texting or emailing. And this should be obvious, but if you're behind the wheel and need to call 911, call 911. Tickets won't be issued during a three-month education period (though police can still lay charges if talking on your beloved BlackBerry leads to other violations), but after that, it's handsfree or hands off. Recent evidence seems to show that even taking a call on a Bluetooth headset might pose a similar risk to holding a device, so expect to be entirely incommunicado on wheels some day.

In a move clearly meant to stem the bad PR continually building against the ludicrous $6.95 monthly System Access Fee, as well as the pending debut of increased competition in the marketplace, Rogers Communications has announced that the despised fake tax is about to disappear. But not really, because a new "government regulatory recovery fee" will be added, as well as a $5 monthly plan increase. That means your monthly bill won't really change, but Rogers hopes you'll be tricked into thinking it has. To divert the customer's attention from the fact that they're still paying through the nose, Rogers is now "throwing in" things like call display and the obnoxious WhoCalled "service." Plus, there are those things they quietly implement but hope you don't notice, like reducing your local calling area so that more calls are classified as long-distance. The reason for this, as usual, is to "align with common industry practices." In other words, they reserve the right to continue being loathsome and unethical.

While we think it's really sleazy to force customers to pay extra for a connection they're already paying for, we have to admit that Rogers surprised us when they enabled the tethering option of the iPhone at no extra charge this month (tethering allows you to basically use your mobile device as a modem when not connected to your usual service). Could this be a sign of a kinder, gentler Rogers-slash-Fido?

When it comes to holding customers in seething contempt, few corporate entities do it with more blatancy than the Canadian telcos. And they know customers hate them—that's why Koodo (a brand owned by Telus, though you'd never know it) mocks the industry's despicable practices in their advertising. But when three biggies control an entire market, forcing users into long-term contracts and deliberately muddying their fee structures, the notion of customer service is merely an insignificant byproduct of offering a service to customers.

In yet another significant change of policy following customer outrage, Rogers appears to have changed the rule that prevented existing customers who had changed their phones over the past year from upgrading to an iPhone. According to a forum thread on ehMac.ca (sent to us and confirmed by reader K. Robson), existing Rogers wireless customers can now get iPhones so long as their wireless account has been active for at least three months. Hey, maybe Rogers doesn't have contempt for their customers after all—maybe they're just totally inept.

The legions of cyber Romeos and Juliets who are slaves to Craigslist's Missed Connections in the hopes of being wooed by a mystery someone can now declare their insta-infatuation via text message with MobileMoment.ca. The Toronto-based website, which had its soft launch Wednesday, hasn’t seen much action yet, but we’re pretty sure that the ability to gush about The Elevator Hottie or The Cute Cashier to all of Toronto in the hopes of scoring a date will take off quickly with the texting crowd.

As we've pointed out many times before, Rogers boasts an exceptional brand of contempt for its non-business wireless customers, but the launch of Apple's desperately anticipated iPhone has exposed a whole set of new lows for the Toronto-based company. Due to a breathtakingly boneheaded policy in place by the company's National Planning Department, existing customers currently under a Rogers contract and who have upgraded their handset within the year are prohibited from purchasing an iPhone. At all.

The wireless spectrum auction being held by Industry Canada to sell off 300 spectrum licenses has closed, with 40% of the spectrum licenses being set aside for new competitors in the wireless industry and $4.25 billion in revenue going to the Feds. The Financial Post speculates that competition will increase and prices will decrease, and also notes that: "It is widely assumed that all new entrants will lease bandwidth space on Rogers' networks." Ever the fair-minded conglomerate, Rogers will be leasing bandwidth space to their new competitors for the bargain price of 75 GAJILLION DOLLARS.

Photo by Marc Lostracco.

Few companies inspire the kind of product lust that Apple does, and it's no secret that Mac users can be somewhat evangelical about the company from Cupertino. To many Apple fans in Canada, it's sheer torture that TV shows and movies aren't yet available in the Canadian iTunes Music Store, or that the iPhone is taking so damn long to cross the border. In the United States, the iPhone has been the must-have tech...