Results tagged “fees”

When it comes to holding customers in seething contempt, few corporate entities do it with more blatancy than the Canadian telcos. And they know customers hate them—that's why Koodo (a brand owned by Telus, though you'd never know it) mocks the industry's despicable practices in their advertising. But when three biggies control an entire market, forcing users into long-term contracts and deliberately muddying their fee structures, the notion of customer service is merely an insignificant byproduct of offering a service to customers.

Federal Industry Minister Jim Prentice has demanded a meeting with the honchos from Bell and Telus so they can explain to him exactly why they decided to charge their pay-per-use users 15¢ per received text message, calling the decision "ill thought-out." Canadian technology users are consequently planning to demand a meeting with Minister Prentice to ask him to explain ACTA and Bill C-61, calling them "ill thought-out."