Results tagged “customerservice”

Photo by jeff caires from the Torontoist Flickr Pool

As we've pointed out many times before, Rogers boasts an exceptional brand of contempt for its non-business wireless customers, but the launch of Apple's desperately anticipated iPhone has exposed a whole set of new lows for the Toronto-based company. Due to a breathtakingly boneheaded policy in place by the company's National Planning Department, existing customers currently under a Rogers contract and who have upgraded their handset within the year are prohibited from purchasing an iPhone. At all.

Gift cards may make convenient presents for Christmas, but they're a lump of coal for the environment. According to the Consumers' Association of Canada, Canadians will spend $3 billion on gift cards this year, which means a lot of rectangular pieces of plastic will end up in the garbage. Gift cards can be reloaded to extend use, but a person who receives multiple gift cards for a retailer usually keeps only one to reload and throws away the rest. (For example, 96 million Starbucks cards have been activated since 2001 and the cards have been reloaded more than 38 million times. That's 58 million Starbucks cards either unused or used and tossed in the trash.) In addition, most gift cards are not recyclable, says Givex, one of the largest providers of gift cards.

Rosie DiManno sucks. Every day, poor Toronto Star readers are subjected to another over-the-top, awkwardly-written, occasionally-insulting column about the day's top depressing story from the purple-streaked purveyor of pulp. Some simply can't take it: according to a friend of Torontoist's who worked customer service for the paper, DiManno is the leading editorial cause of subscription cancellations. So, from this point on, Torontoist is featuring the very very worst of Rosie DiManno. No longer shall...

While trying on clothes in the fitting room of a well-known department store two weeks ago, we were a little vexed by a common oversight: the lack of a cushion or dish in which to stash the pins as we removed them from the neatly packaged dress shirts. The attendant was overly apologetic and vowed to take action after we brought the deficiency to her attention.

GO Transit recognizes that it is falling behind its standards for on-time performance. Its solution? Change the schedule so the trains aren't technically late any more! (The sad part is that that is actually part of the story and not just a one-liner.)

If you’re turned off at the idea of classical music concerts because they seem like an activity for the high society rich, think again. There are plenty of ways to enjoy Toronto’s healthy classical music scene on the cheap or for free.

Citing safety concerns, the TTC is removing their "Walk Left, Stand Right" escalator signs system-wide.

Oh dear!