Results tagged “bell”

When it comes to holding customers in seething contempt, few corporate entities do it with more blatancy than the Canadian telcos. And they know customers hate them—that's why Koodo (a brand owned by Telus, though you'd never know it) mocks the industry's despicable practices in their advertising. But when three biggies control an entire market, forcing users into long-term contracts and deliberately muddying their fee structures, the notion of customer service is merely an insignificant byproduct of offering a service to customers.

While Second Cup and Starbucks have offered Wi-Fi service for years, the cost model has always leaned towards laptop users: customers can choose to purchase internet for an hour, a day, or a month. However, the explosion of Wi-Fi enabled smartphones changes the use of Wi-Fi: checking an email, using GPS, or finding a telephone listing takes minutes. Here's a catch: in the States, the internet period is limited to a single session. Once you log off, you're done for the day. We wonder if Bell will make the session cumulative or if the telco will follow suit. (Doesn't it appears that telcos plan to take advantage of the changing market to manipulate Wi-Fi at the major coffee chains to become marketing tools for products like the iPhone or WiMax?)

In two months, the Do Not Call List will launch across Canada to help prevent telemarketers from spamming your phones. Signing up is simple—you can do it online or by phone—and companies that don't abide will face a serious fine. The service will be operated by Bell Canada, which won a five-year contract earlier this year.

Federal Industry Minister Jim Prentice has demanded a meeting with the honchos from Bell and Telus so they can explain to him exactly why they decided to charge their pay-per-use users 15¢ per received text message, calling the decision "ill thought-out." Canadian technology users are consequently planning to demand a meeting with Minister Prentice to ask him to explain ACTA and Bill C-61, calling them "ill thought-out."

A day after Google called out Bell for throttling BitTorrent traffic, and a few days before Rogers releases the iPhone in Canada to significant customer dissatisfaction (the latest news is that Apple won't even be selling iPhones from their own retail stores because of Apple's dissatisfaction with Rogers' pricing plans), Bell and Telus have decided to up the ante, lower the telecom bar, and infuriate their customers even more.

To the casual net surfer it might seem that Bell’s newly launched online video store is just another way the telecommunications giant is competing with rampant P2P file-sharers.

Like it or not, big bad Rogers will be the exclusive provider of Apple's beautiful and magnificent and world-changing iPhone, and as each week goes by it's getting harder and harder to mitigate disgust for the former with adoration for the latter.

Latest transit update from the Torontoist Action News Team Live Info Centre, Your Only Source For All TTC Strike News: if you're a regular TTC rider, GO Transit doesn't want you. A spokesperson for GO has advised that that they're already operating at capacity with their regular passenger load, and don't plan to run any additional buses or trains in the event of a TTC strike.

The day after the CBC announced its plans to release the finale of Canada's Next Great Prime Minister through BitTorrent, Bell Canada has moved quietly to throttle its services—including peer-to-peer filesharing—outraging both its customers and wholesale clients.

We wouldn't suggest for a second that the competition between Bell and Rogers has gotten so fierce that Rogers has resorted to cutting its rival's cables to pick up new subscribers. We're sure it was just an accident. An accident that happened often enough to prompt someone to tape this note to a utility box in front of an East York house.