Torontoist » telcos

Rogers Kills System Access Fee, Makes Up For It By Charging You More

In a move clearly meant to stem the bad PR continually building against the ludicrous $6.95 monthly System Access Fee, as well as the pending debut of increased competition in the marketplace, Rogers Communications has announced that the despised fake tax is about to disappear. But not really, because a new “government regulatory recovery fee” [...]

Pay Us More to Annoy You Less

Nothing our call log couldn’t have told us more effectively. While we think it’s really sleazy to force customers to pay extra for a connection they’re already paying for, we have to admit that Rogers surprised us when they enabled the tethering option of the iPhone at no extra charge this month (tethering allows you [...]

Text Bomb

Photo by Marc Lostracco/Torontoist. When it comes to holding customers in seething contempt, few corporate entities do it with more blatancy than the Canadian telcos. And they know customers hate them—that’s why Koodo (a brand owned by Telus, though you’d never know it) mocks the industry’s despicable practices in their advertising. But when three biggies [...]

Hanging Up on System Access Fees

The bogus, made-up System Access Fee that Canada’s mobile phone providers use to intentionally and despicably dupe their customers may soon be history. With our telcos basking in some of the highest rates anywhere on the planet, don’t go thinking it’s out of the goodness of their hearts, though. It’s because of new competition entering [...]

Starbucks’ Wi-Fi Er-ror

Going to a coffee shop for wireless internet has just become a battle royale á la the Jets and the Sharks. Last week, Starbucks announced it would offer two hours of free Wi-Fi to its Canadian customers—a feature the Americans have had since a new incentive program Starbucks Rewards was offered in April 2008. Bell [...]

Parking Machines Scammed For Money, Police Find Drug Money, GM Loses Tons Of Money

People are scamming the city’s parking machines to the tune of $1 million per year. Apparently you can use an expired pre-paid credit card to park for free because the machines don’t check to see if the cards have credit left on them. The Toronto Parking Authority has known about this since 1998, but hasn’t [...]

Rogers Bans Some Existing Customers From Buying iPhones

As we've pointed out many times before, Rogers boasts an exceptional brand of contempt for its non-business wireless customers, but the launch of Apple's desperately anticipated iPhone has exposed a whole set of new lows for the Toronto-based company. Due to a breathtakingly boneheaded policy in place by the company's National Planning Department, existing customers currently under a Rogers contract and who have upgraded their handset within the year are prohibited from purchasing an iPhone. At all.

Spectrum Space Sold, Tenants Temporarily Turfed, Doughnuts Deliciously Dangerous

The wireless spectrum auction being held by Industry Canada to sell off 300 spectrum licenses has closed, with 40% of the spectrum licenses being set aside for new competitors in the wireless industry and $4.25 billion in revenue going to the Feds. The Financial Post speculates that competition will increase and prices will decrease, and [...]

Phase 3: Profit

Users of modern web browsers are getting used to not having to type in an entire URL to get to the page they want—most new browsers fill in the shorthand, so you can type in “Torontoist,” for example, and don’t have to worry about the .com suffix. Unless you’re on Rogers, that is. Beginning yesterday [...]

Unlimited, Meaning The Opposite Of Unlimited

Photo by Denmar from the Torontoist Flickr Pool. Canadian telcos are masters at exploiting customer tolerance limits—when you need a mobile device and are locked into a contract with few alternative options, you’re pretty much forced to accept the beatdown levied by one of the three majors. And the carriers benefit greatly by confusing customers, [...]