Nothing our call log couldn’t have told us more effectively. While we think it’s really sleazy to force customers to pay extra for a connection they’re already paying for, we have to admit that Rogers surprised us when they enabled the tethering option of the iPhone at no extra charge this month (tethering allows you [...]

Photo by Marc Lostracco/Torontoist. When it comes to holding customers in seething contempt, few corporate entities do it with more blatancy than the Canadian telcos. And they know customers hate them—that’s why Koodo (a brand owned by Telus, though you’d never know it) mocks the industry’s despicable practices in their advertising. But when three biggies [...]

The bogus, made-up System Access Fee that Canada’s mobile phone providers use to intentionally and despicably dupe their customers may soon be history. With our telcos basking in some of the highest rates anywhere on the planet, don’t go thinking it’s out of the goodness of their hearts, though. It’s because of new competition entering [...]