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A Goodbye Note from Gary Webster

...and a hello from interim manager Andy Byford.

Yesterday, amidst great controversy, the Toronto Transit Commission decided to fire Gary Webster, effective immediately and with no just cause. Today, Webster said goodbye to the transit service where he spent his career, with the following note:

NOTICE TO ALL TTC EMPLOYEES
Keep up the good work—and thank you

As many of you will now know, the Commission has decided to replace me as the TTC’s Chief General Manager.

I am proud to have been part of the TTC for almost 37 years, most recently as its CGM. Each day you and your colleagues provide excellent, safe and courteous service to our 1.6 million daily customers. People are passionate about public transit in Toronto; that healthy passion will continue as the TTC improves and expands. Toronto is blessed with an excellent transit system and I thank you for your hard work.

There are times when situations arise that are outside of our control. But the one thing we always have control over is how we respond to those situations. I ask that you respond to all of this by doing what you all do so well – by continuing your professionalism and delivering the safe, courteous service that our customers expect and deserve.

The Commission has asked Andy Byford to continue in his role as Chief Operating Officer, which includes the role of deputy CGM, while a search for a permanent Chief General Manager is undertaken. Please show Andy the same support you have shown me as he continues his excellent work around strengthening the TTC.

Thank you again for all of your support and the kind words so many of you have shared with me.

Gary Webster

UPDATE, 1:47 PM: A few minutes ago Webster’s interim replacement, Chief Operating Officer Andy Byford, sent out a note of his own…

NOTICE TO ALL TTC EMPLOYEES

Dear TTC Colleagues,

As you are aware, the Commission voted to terminate the services of Gary Webster yesterday with immediate effect. I would like to place on record my respect for Gary’s outstanding 37 year career at the TTC and my gratitude to him for giving me the opportunity to join this great company.

I have been asked to cover the responsibilities of Chief General Manager until further notice, while a search is undertaken to appoint a permanent CGM. As I said publicly yesterday, my immediate focus is on the delivery of the day to day service to the 1.6 million riders that depend on the TTC every day. As such, our priorities remain focused on safety, performance and customer service.

In my time at the TTC so far, I have spent a lot of time on the system, meeting staff and understanding the challenges that you face. I continue to be incredibly impressed by the professionalism, dedication and passion of TTC staff at all levels and to me, you are our greatest asset.

I really believe that the future is bright for the TTC with new streetcars and trains, ticketing systems and subway extensions coming on stream. If we continue to drive up performance and staff morale, customer satisfaction and our reputation will improve and we will get the TTC back to where it belongs as a leader in world transit systems.

I am honoured to be asked to lead the TTC if only temporarily and I look forward to working with everyone as one team to take the TTC forward.

Best wishes,

Andy Byford
COO/Deputy Chief General Manager

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