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Funeral Company Looks For Customers Among TTC Riders

20110209osgoodefuneral.jpg
Photo of a Basic Funerals ad in Osgoode Station, by Harry Choi/Torontoist.


The TTC’s advertising spaces are generally the domain of ads hawking life-improving things, like continuing education, or foreign language lessons—or otherwise things that only seem life-improving while one is consuming them, like Taco Bell. But lately, one company has been using public transit to advertise services more suited to the improvement of death.


Advertisements for a company called Basic Funerals have appeared in subway stations and on subway trains in recent weeks, promising exactly what the name would suggest: no-frills, cut-rate funerals.
True, providers of funerary services have to advertise somewhere, but the context, in this case, is jarring. The TTC carries passengers as they go about all the little errands that together constitute life. The ads, while plain and unobtrusive, are reminders that there are certain things even a red rocket can’t outrun.
Pictured, above, is an in-station Basic Funerals ad, with a spare layout, featuring nothing but a URL and a logo. There are also vertical posters in some subway cars that have pictures of smiling people, with short customer testimonials superimposed.
Dominic Mazzone is the chairman of Basic Funerals. “We really didn’t do it to raise eyebrows,” he says of the ad campaign, and then pauses. “I’m sure it’s raising eyebrows here and there.”
Mazzone founded Basic Funerals about two years ago with his friend Eric Vandermeersch, a licensed funeral director who now serves as the company’s CEO.
Basic Funerals uses online and telephone ordering systems, and keeps relatively small facilities. (They rent out cemetery chapels for customers who want large services.) The streamlined operation, says Mazzone, can help customers realize significant savings over traditional funeral home services. The company has expanded to cities all over Ontario, and is looking to move into other provinces, and the States.
But Mazzone concedes that bringing his organization’s message to the TTC’s ridership is a tricky matter, and in fact there’s some precedent to confirm this. At least one other advertiser has tried to walk the line between life and death on the TTC’s ad boards and failed spectacularly—though in that prior case the ads were for a radio station, decidedly tasteless, and arguably in contravention of the TTC’s photo policies. By contrast, the Basic Funerals ads are extremely mild, and they certainly aren’t breaking any rules.
Basic Funerals chose the TTC because it carries a large cross-section of the age group they’re trying to reach. “It turns out it’s a middle-aged demographic,” says Mazzone.
The company tried to keep things low-key. “When choosing ad copy, what we really did is say: ‘okay, we’re really going to be introducing ourselves, here.’”
“We knew our first ad out had to be pretty basic.”
They decided against putting their prices on the posters. “If we did it,” adds Mazzone, “it would be incredibly subtle.” Basic Funerals hasn’t ruled out launching another TTC campaign, once this one breathes its last.

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Comments

  • http://twitter.com/_John_Henry John Henry

    I would like to see these ads on a subway car, with the only other ads being for Automobiles.

  • Crimson_Cass

    People are far too squeamish about death. I think the ads are appropriate and tasteful, and do what ads are supposed to do: let people know about a product or service that they might need.

  • EmiliaBedelia

    There are so many jokes to be had!

  • tyrannosaurus_rek

    There is also a testimonial ad for Basic Funerals running in subway cars, and it's really sad. The message is basically “I didn't want to be there for my family so I planned the funeral online. Funerals should be easy and convenient.”

    Funerals for anti-social people and estranged family members.

  • Dana_J

    I too saw the ad in the subway car and read the testimonial and I think the ad and service are both helpful. People never want to talk about death or admit that it is the only sure thing in life. I also don't think that planning a funeral should be anything but easy and convenient. The loss is difficult enough without the painful process of dealing with one of those funeral guys that look like Lurch.

  • Funnyside

    I saw an ad on the subway this morning with the headline:

    FINALLY, A FUNERAL THAT'S AFFORDABLE.

    I thought – Phew, the waiting's over.

  • http://www.bitpicture.com Marc Lostracco

    My grandfather was really unsentimental about his mortality and all the pageantry and expense that comes with funerals. He had made it clear that he didn't want a funeral, and he was to donate his body to a medical school. So that's what happened when he died.

    Instead of having to deal with all the excruciating details of casket shopping, church rentals, burial, blah blah blah, we instead had a big, fat Italian feast with the extended family and friends at a local restaurant. As a result, that is our final memory of him—laughing and eating and reconnecting with family rather than being protractedly consumed with grief as we filed past his corpse…and signing a big cheque at the end.

    The funeral industry does offer very important services that mean a lot to people, but it has created an standard by where a dead person's memory is measured by how much money is spent and how “tastefully” the funeral is planned. Walmart and Amazon sell caskets, for example, but somehow that's seen by many as tacky, even if you end up with the same $3,500 box. I don't think many people even realize that the funeral homes they are patronizing are often part of a huge chain of McFuneral Homes who make lucrative profits from an ever-abundant resource.

    I'm all for anything that makes funerals easier, but that isn't a reflection on how much I cared for the dead person. So good on these guys. And anyway, if you check their website, their services are far from inexpensive despite their discount name.

  • Eric S. Smith

    I think that I've seen the ad that you're talking about, but I read it as saying that convenient on-line planning left the Satisfied Customer™ more available to family.

  • tyrannosaurus_rek

    Copywriter failure, then. I think the line in question is “I didn't want to go to the funeral home when my family needed me”. It comes across as selfish to me.

  • Eric S. Smith

    I think the line in question is “I didn't want to go to the funeral home when my family needed me”.

    Hah! I do think that the context suggests that the person didn't want to go to the funeral home to arrange the funeral. Now that we're talking about it, this does raise the possibility of live-streamed ceremonies…

  • Functionalist

    We need more opportunities to use a subway in Toronto for what you're getting at to become a reality.

  • Functionalist

    I didn't see these yet. But I did marvel at how fast my subway ride was today. No one seems to talk about the Rocket when it shoots through the proverbial sky. Occasionally things don't work, but I'll acknowledge how great it is most of the time.

    Now it has become banal to many users, and few seem to appreciate it anymore, but the time is coming for the renaissance of rapid transit in Toronto.

  • avp77

    Can't believe this would upset anybody, especially with all the other intelligence-insulting ads you're subjected to. Newsflash: We're all gonna die.

  • torontothegreat

    I was going to say something similiar. Strange subject and tone for an article about a funeral home ad, to say the least.

  • dkason

    This is awesome! Im only 32 but already thought about death and the burdern it puts on families.
    Im all for a quick, cheap, efficient service so everyone can get to the celebration honoring my life, which is of far greater importance than some hokey archaic ritual thats long passed its best before date in terms of relevancy.

  • http://twitter.com/electricland Electric Landlady

    *considers whether to be That Person*

    *ah, screw it*

    That looks like St. Patrick to me, not Osgoode.

  • http://twitter.com/electricland Electric Landlady

    *considers whether to be That Person*

    *ah, screw it*

    That looks like St. Patrick to me, not Osgoode.