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The Most Depressing Place on Earth

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This holiday season, Wal-Mart has graciously kept its Toronto stores open around the clock. To experience the holiday spirit during the stores’ extended hours, Torontoist hitched a ride on the Blue Line this week at 3 a.m. to the Wal-Mart at Dufferin Mall.
The atmosphere in the store was depressing. The store was a mess—the floors were dirty, and boxes and items were scattered everywhere. The place wasn’t deserted, as at any given moment there were anywhere from twenty to thirty people shopping for groceries, gifts, and other miscellaneous items. But most of the customers seemed to stagger around like zombies, silently dropping items into their shopping carts with sullen eyes and tired expressions. Strangely enough, the most prominent sound was the rhythm of shelves being restocked—everywhere in the store you could hear boxes, cellophane, and plastic rhythmically scraping against each other as dozens of employees prepared the store for the morning.
The employees were the most unnerving part of the experience—those who were shelving or sweeping looked absolutely miserable. “My God, it’s awful,” cried one female employee we talked to in the clothing department. “It’s past midnight, and I’m still here. I was supposed to clock out two hours ago, but I’m still here! Look at me, look at my hair, I look awful!” We asked another employee if customers had been taking advantage of the late hours. “Oh yeah, we’ve had lots of people,” she sighed. “Just wait until the twenty-fourth—it’s going to be crazy.”
Photo by Stephen Michalowicz/Torontoist.

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Comments

  • Gauldar

    Just wait till boxing day, last year the Toys R Us looked like it was hit by a hurricane, and the Futureshop looked like it was raided by the Huns.

  • David Toronto

    WalMart has always been a depressing place to shop. All those people looking as though they’d rather be elsewhere. And that includes the staff!
    Certainly not your shopping environment for the happy, shiny, handsome Sears family.
    We once had department stores but they’ve gone the way of personal service and full-time work.
    Try and find someone who can truly help you.
    *sigh*

  • matt1256

    Why didn’t the employee leave? Sure, it might be depressing, but I think it’s kind of ridiculous to stay if she is that upset. You’ve done your eight…clock out and go home. It’s choice man.

  • David Topping

    I think you maybe don’t understand why people work, or why people work at Wal-Mart, matt1256.

  • bbpsi

    You’ve done your eight…clock out and go home. It’s choice man.

    You’re right, it is a choice. The choice is keep working until the boss says you can go home or be fired for walking off the job.
    Employment law doesn’t give you the right to choose when to work. Just says you can’t work than 8 hours “or the length of a standard work day” which in a retail store is sometimes up to 12 hours. Don’t know how that applies to a 24 hour operation.

  • matt1256

    Fun times.
    David: I do understand why people work, and why they work at Walmart. I’m working retail right now because the industry I went to school for has fallen in to the pits of hell because of the recession. You’ve gotta work where you can. I’m embarrassed by my situation, but being in a tough spot means you soldier on, but don’t give up your rights. That being said, I’ll agree that Walmart treats their people far worse than the joint that I work at.
    Bbpsi: Well, that “regular work day” needs to be established beforehand. The Employment Standards Act protects the worker in cases were employers want to get people who typically work 8 hours or less to work more. According to the ESA, Christmas and other seasonal busy times are not acceptable cause for increasing the average workday. She could be signed on for four 12 hour days with 3 days off, or some other schedule. It would seem from the content in the article that the employee is working beyond what is outlined in the ESA.
    24 hour operations are no different than any other operation. Only certain type of industry are governed under special cases. My industry, mineral exploration, is a good example. One final note though is that invoking the ESA on your employer won’t win any hearts from management. It just seems like the employee’s mental health was getting worn down, so it might be time to get familiar with them.
    References to the Ontario ESA can be found here, here, and the list of industries with special regulations are here.

  • reetdoontoon

    but! there’s a new move-a-lator @ the dufferin mall!

  • Vincent Clement

    Yawn. Slow news day, eh?

  • mrtunes

    i thought the orphanage was the most depressing place on earth this time of year?

  • fantasygoat

    At least an orphanage has hope.

  • matt1256

    Depends on the orphanage.

  • DavidC

    The Dufferin Walmart is ALWAYS a mess. Though I admit I have not been there very often I have also seldom encountered staff there who were helpful or knowledgable and the store never seems to have a range of sizes/colours. (Which are normally available at other Walmarts.)
    It may not help to go at 4am but I’m afraid you would have seen the same mess and met the same disspirited staff at 4pm.

  • red ronto

    it’s like Walmart is a portal to hell