Villain: Chapters, Indigo, Coles, Smithbooks, etc.

Torontoist is ending the year by naming our Heroes and Villains of 2007––the people, places, and things that we've either fallen head over heels in love with or developed uncontrollable rage towards over the past twelve months. Get your dose, starting Boxing Day and running into the new year, three times a day––sunrise, noon, and sunset.

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Chapters/Indigo/Coles/Smithbooks/World's Biggest Monolith of Public Book Fear. Getting the company names straight is a task in itself and can be directly correlated to a shopping experience at any Chapters/Indigo location—often confusing, and full of overwhelming feelings of despair. The simple task of trying to find a book is complicated and made more difficult by tables, displays, and towers of "lifestyle" items that must be overcome before proceeding to an actual book section. Even then, though, the quest can become more tedious based off of the perpetually perplexing, arbitrary categorization system. Why is there a "Literature" section? It's all literature isn't it?

With a lack of quality, intellectual book service and a lack of support for the Toronto literary community, let alone Canadian literature, Chapters/Indigo is physically and intellectually what a book store is not. Independent book stores with rickety hardwood flooring; the pungent fragrance of old, dust-infested books; store owners who know their books; and those wonderfully rare gems hidden between dust and questionable food stains are a dying breed. We can't let them be consumed. The assimilation process of Chapters/Indigo is monstrous––support your local book store before they take over. Chapters/Indigo may look pretty and have seemingly nice "feel-good items" for the household, but if they're supposed to be a book store, it should be about the books.

Photo by wvs from the Torontoist Flickr Pool.

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Not only is shopping at Chapters/Indigo/Whatever irritating beyond compare, but you are also making a political statement you may not agree with for every book (or scented votive candle) you buy there.

A portion of every dollar spent goes into the pockets of Heather Reisman, which makes sense since she owns it. What you may not know is that Ms Reisman gives some of her money to the Heseg Foundation, which pays for the university education of non-Israeli citizens once they've completed military service in the Israeli Defense Forces (IDF) (http://www.nowtoronto.com/issues/2007-06-07/news_story5.php), essentially rewarding thee individuals for their Israeli military activities.

So, every dollar you spend at Chapters/Indigo abets in some small way an illegal occupation that causes the unbearable suffering of 4 million Palestinians (and, less directly, the much less acute suffering of Israeli citizens) and perpetuates a cycle of violence that holds the entire world hostage. Enjoy your book!

How much is that fraction of a fraction of a dollar? A penny? Significantly less than that? And going to retired soldiers (serving in a mandatory army) who want to go to university?

I haven't been back to Toronto in a couple years but i don't remember so many people being absolutely convinced that anything you buy goes to destroying the world.


Buy a house? You have melted the ice caps.
Buy a book? That's one palestinian you just killed.
Buy a cup of coffee? You just burned down the amazon.

The guilt factor up there must be amazingly high.

David, Heseg does not support Israeli citizens coming out of conscription. It supports non-Israeli citizens (as I stated twice) who choose to enter the IDF. That's a big difference, especially considering how unenthusiastic much of Israel's youth is towards military service.

Matty, we all make choices and live with the consequences of our choices. That has less to do with guilt and more to do with how you choose to live in the world.

Interesting.

Chapters/Indigo is physically and intellectually what a book store is not.

Sadly, perhaps, there is nothing unique about Chapters-Indigo. Retailing has headed towards the big-box model more generally. Most book distribution markets have been faithful to that trend, and undergone equivalent big-box-ization: think B&N and Borders in the U.S. English-language market, Renaud-Bray in French-language Quebec, and so forth.

And it's going still bigger. Think of how Walmart and Club Price and so on have become major distributors for certain book genres in their own right (hint: not the "literature" section), putting the same scare into the Renaud-Brays and ChaptersIndigos of the world that the latter put into less- or non-chained bookstores.

So, I mean, everyone loves a smaller, friendlier, less-rationalized bookstore, me included. But they're getting harder to find. Maybe, as the really really big boxes like Walmart skim the cream off the biggish boxes, that hyper-rationalization of the lucrative bits of the market opens up spaces for small booksellers with special niches to thrive again.

Let's hope. But, in the meantime, if the enemies are bigness and sameness and corporatization and rationalization, then ChaptersIndigo is not the message, but just a messenger -- their only distinction is in the manner in which they execute that plan, not whether or not they do so. I don't really disagree with the Villain status, insofar as they're our messenger, but I do think it's important to keep in mind where they're coming from.

Even then, though, the quest can become more tedious based off of the perpetually perplexing, arbitrary categorization system. Why is there a "Literature" section? It's all literature isn't it?

"Literature" is actually a pretty trade category used in bookstores, to mark off higherbrow fiction from the pulpy bestsellers (and, of course, from all the non-fiction).

You'd be better off attacking the categorization system's rationalized, non-arbitrary nature -- see generally BISAC and BIC codes, etc. This is a pretty big topic in the bookselling world. (A good overview here.)

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Here's what you're wrong about:

"The simple task of trying to find a book is complicated"

No, it isn't.


"Why is there a "Literature" section? It's all literature isn't it?"

No, it isn't.

"those wonderfully rare gems hidden between dust and questionable food stains"

What gross-ass indie stores are you going to? Clearly not Pages or Book City.

What about the fact that Reisman pulls books she deems hateful off her shelves? Mein Kampf? Fine. An issue of The Atlantic Monthly? Not so fine. But no, who cares if she's keeping books she disagrees with from being sold by the only major chain in the country. You're angry about housewares.

Housewares is code for "suburbanite", a.k.a. an SUV-driving earth rapist who buys mindlessly and needlessly because they're all consumption-indoctrinated moist robots with no will of their own.

Or at least it seems that way to the kids from Brampton who escape to the Annex.

"Real" city folk have a minimalist aesthetic that precludes anything mass-produced or available at any retail establishment that isn't run by an independent sole proprietor.

What about the fact that Reisman pulls books she deems hateful off her shelves? Mein Kampf? Fine. An issue of The Atlantic Monthly? Not so fine. But no, who cares if she's keeping books she disagrees with from being sold by the only major chain in the country

Which books?

David, Heseg does not support Israeli citizens coming out of conscription. It supports non-Israeli citizens (as I stated twice) who choose to enter the IDF.

Erm, if one was to immigrate to Israel, one would have to do the mandatory military service, I think.

If the issue is that people are immigrating to Israel, and that a fraction of a penny of every dollar goes to pay for their university studies after their military service -- well, on my list of things to get outraged about, this would be extremely low down. (Unless, of course, I considered the Israeli state an illegitimate one, and was on an ongoing campaign to stamp it out.)

That's a big difference, especially considering how unenthusiastic much of Israel's youth is towards military service.

Wait, there is a country where youth is unenthusiastic about mandatory military service? Shablul, I do not believe your unlikely tale for a minute.

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"Which books?"

Mein Kampf, and issues of The Atlantic Monthly and The Western Standard that reproduced the infamous Danish Muhammed cartoons come immediately to mind. I think there were a few other things as well.

Stacked in the window at the Manulife store today were copies of "The Israel Lobby".

So while you may feel that the few dollars that HR sends to Heseg out of her pocket taint the whole store by supporting the "wrong" side in the Israel/Palestine conflict, and that there have been a very limited number of books/mags that have been removed from the shelves, there are other books there that would seem to go in the opposite direction (supporting the "right" (for the knee-jerk liberal) side and that could have been kept off the shelves by a supporter of the Israeli cause.

Methinks the hate is more cuz its a big store, and people need more "intellectual" reasons to hate it.

In my experience it's usually easier to find a book at Chapters than a random independent seller. Even if most of the staff lack the near-encyclopedic knowledge some indie staffers have the dozen kiosks they have around each store will direct you to the appropriate section where you'll find everything further alphabetized.

A much bigger threat (which I'm guilty of being a patron of) is Amazon.ca/Chapters.ca. Consistently lowest price possible, but even less contribution to any neighbourhood anywhere.

Well, I buy nearly everything at Pages, Book City (invariably sullen salesgirls), or This Ain’t, but the one time they didn’t have a book I needed for an author’s appearance that night I actually got a lecture about buying it at Indigo. (An unlikely set of events, but it happened, and I didn’t need a lecture.)

You’re also forgetting that some of us read for more than pleasure, and if you want to sample and then buy a computer book, for example, you have no choice but to go to a chain bookstore. Design books are another category the independents do badly.

I don't really care if there are or aren't any experts around. I like the fact that I can sit around Chapters (on their floors) and look at books I find interesting without any body questioning me. I like doing the research for myself.

I don't really want to chat up store owners.

Usually I don't have anything to say. I'm not a book enthusiast. I read books from time to time, but mostly I collect art books and design magazines.

I know how to find my way through chapters. When I'm not in a hurry I drift or I use their computers. Often I don't have a goal on finding anything but I'm surprised when I do find something. Anyone who can't learn to navigate Indigo/Chapters, probably doesn't do a lot of thinking in their lives.

I don't know why everyone hates big franchises... it's a store. It sells stuff. It should do just that. Destroying the world is something everyone does quite well without corporations.

People are so picky it seems. It sounds like people are yearning for the mom & pop days of traditional bookstores. They're a rarity and they obviously have more independent value.

I have no grudge against any store but if someone has a problem (or simply imagined up a problem) with my choices of buying magazines (with decent prices) at a big name bookstore...they're getting a massive blow to the face.

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What does it matter how much of each dollar ends up in Israel? What if it adds up to a million dollars a year, doesn't that 'fraction of a penny of each dollar' start looking rather large? (I'd take issue with it if she was sending the money to the Hamas or PLO equivalent too.)

I was so disappointed when I found out (a few years ago) that WBBS was secretly owned by Chapters/Indigo/Coles. I only go to Book City and Pages now, but I have to admit I always liked that Chapters encouraged you to sit around reading. I used to be a big Chapters fan, but it soured on me when Indigo bought them up, and Coles shortly after. Monopolistic activity is enough for me, regardless of how much censorship or unfortunate political meddling they're involved with.

WBBS, though, is unionized, which makes a huge difference from your average Chapters/Coles/Indigo. Twenty- and thirty-year employees, it turns out, are really awesome to have in a big bookstore.

To those of you who are fans of sitting around the comfy chairs, or even on the floor at Indigo looking through reading materials: wear a Hazmat suit first. I've heard some pretty appalling stories.

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So, like, when are we gonna plan the revolution?

I think Chapters/Indigo are great for the community. While most of the people posting here like the atmosphere of the smaller bookstores, newsflash people: many people do not!

When I was younger, small bookstores made me feel uncomfortable. I didn't (and still don't) like talking to employees to find out what the hot book was. The smaller bookstores where I came from tended to organize their books with only the spines of the books facing outwards due to their lack of shelf space. You know how hard it is to 'browse' like this? It's like if you were to try to pick yourself out a new cereal, except all the boxes in the supermarket were turned sideways.

The small bookstores that I grew up around were all designed for people who knew what they were looking for when they entered. I did not have the literary knowledge to be able to do that.

It was the larger chains that got me reading. Coles and Smithbooks. By properly merchandising their books, I could browse more easily without having to talk to an employee. Having access to a Coles and Smithbooks (then later Chapters) meant the difference between me reading a book and watching TV.

We don't all grow up so literary minded as people in the comments here. I for one think any company that gets people reading is far from evil.

It seems to me, a more accurate villains list should just say "Large corporations" and save the author some time.

Well, I buy nearly everything at Pages, Book City (invariably sullen salesgirls), or This Ain’t, but the one time they didn’t have a book I needed for an author’s appearance that night I actually got a lecture about buying it at Indigo. (An unlikely set of events, but it happened, and I didn’t need a lecture.)

You’re also forgetting that some of us read for more than pleasure, and if you want to sample and then buy a computer book, for example, you have no choice but to go to a chain bookstore. Design books are another category the independents do badly.

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I was at Book City last night looking for a book. I went upstairs to the art section but they didn't have it. When I asked the young woman (not so sullen) she searched their computer inventory and then suggested I try the Mirvish bookstore because they carry more art and design books (upon finding their site, it's one of their specialities). She even called the store while I stood there to see if they were still open (and to ask if they had the title). I doubt anyone at Indigo would do the same.

As a former employee, I have a love/hate relationship with the company. I find the gifts stuff distracting, though other people seem to enjoy them, so who am I to quibble. I know about their impact on the Canadian publishing industry, as well as the utter waste that's inherent in trying to get mass quantities of product out (does each store REALLY need 50 copies of the latest James Patterson when they'll sell maybe 5 or 10?

That being said, I love the easy access to a wide variety of books that Chapters offers but I also love the quiet, calm environment that local bookstores offer. Therefore, I always recommended Pages or university bookstores to customers because I know that it may have a title that my store may not be carrying. If I knew the others better, they'd be recommended too.

I don't know how the books could be perpetually perplexing and arbitrarily organized. They're organized by subject and then alphabetized, which last time I checked, is just like a library. And by the way, there is no 'Literature' section. "Fiction" and "Non-Fiction" are the main separations. I'd love to see a literature section, but I'm an elitist jerk...

I also don't know how the company's not supporting Canadian literature; it's not like they boycott Canadian authors or anything. I know the manager in Kingston spent her week off organizing the city's book festival, which included inviting local author Helen Humphreys and Giller winner M.G. Vassanji for readings.

So while generalizations can be fun, and Chapters-Indigo deserves some criticism, if they're to be called villians, at least coming up with some valid reasons would be nice, instead of made-up stuff.

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On the topic of organization, I've always wondered why books don't have their Dewey numbers printed right on the spine.

This is such a cliche view of large bookstores.

Never before have so many books been available to so many. Period.

I guess people just need some big bad thing to dislike. I also shop at Pages and all the other small stores too and sometimes they don't have a book I need. Sometimes their staff are rude (or sullen!) and cant help.

Writing is writing folks and like food, sometimes you go to a corner store and sometimes you go to a supermarket. But you are still buying writing.

To Tyrannosaurus rek,
You'll be surprised to find out that the LC and Dewey numbers are usually printed in most books.

If you look behind the title page, you usually will find letters and numbers that are not only the ISBN but the LC and Dewey numbers.

Sometimes also you'll find the number code for the printing history (which print run and in what year it happened).

This information is usually in American and Canadian books whereas British books will only say that cataloguing information is available.

As far as I know and understand, there is no need for this information either by statute law or as a requirement for copyright protection--or depot legal,as they say in French.

I'm admittedly not good at posting links and the like but I'm sure you'll be able to find helpful publishing information on the internet; such information being what it is you were looking for.

Hope this is of some use to you.

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